In my last project my client asks me to give him some
suggestion to choose the CRM product between Microsoft Dynamics CRM and
Salesforce. And depending upon the below criteria I told him why to go for
Dynamics CRM.
Here is a comparison of two major CRM products
1. In Microsoft Dynamics CRM we have a lot of options to integrate it with any other application and also office 365 makes it really easy to manage all the things on one place. And in Salesforce we have limited integration capabilities.
2. You could use any deployment option for Microsoft CRM (on-premise,
Saas, on-premise hosted, or hybrid) depending upon your business requirement
for example if you have resources to manage deployment on server you could go
for on-premise version otherwise you have an option of online but in Salesforce
you have only one option which is SaaS
3. Overall cost of Dynamics CRM is cost effective you could go for
on-premise or online but for salesforce its twice than Microsoft Dynamics CRM
online edition and if you need to do more customization you have to go for
enterprise edition which is very costly and you have to learn a new language
called Apex to add any new feature in it.
4. We could configure almost everything in Dynamics CRM like
workflows, role-base views, filed level security its SDK is very powerful we
could integrate any application with the help of web services. But Salesforce
is not highly configurable.
5. CRM 2013 or CRM 2011 (rollup 12) has built in Yammer, Skype
and Bing Maps integration. And upcoming rollup also has cross browser
capabilities.
Depending upon the above criteria I suggest my client to go
for Dynamics CRM because it is cost effective and if he wants to automate the
overall process and uses its custom feature.
I hope it helps someone :)
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